Mobile / Live
bk8com collects and uses your personal information only for the purposes set out in this policy — account registration, transaction processing through bKash, Nagad or Rocket, and support. Access to our platform and the application of this policy depend on your local law and eligible regions.
This policy applies to all personal information we collect when you create an account, log in, make a deposit or withdrawal through bKash, Nagad, Rocket or Bank Transfer, and when you contact our support team. We collect only what is necessary: your name, contact details, account credentials and transaction records tied to the payment method you choose. We do not sell your personal data to third parties. Where we share information — for example, with payment processors handling your bKash or Rocket transaction — that sharing is limited to what the processor needs to complete the transaction. Any third-party processor we work with is bound by confidentiality obligations consistent with this policy. We store account data for as long as your account remains active and for a period after closure as required by applicable record-keeping obligations. You can ask us to review what data we hold at any time through the support routes listed on this page. Availability of all services described here depends on your local law and the eligible regions we serve.
When you deposit or withdraw via bKash, we pass only the transaction reference and account identifier to the bKash processor. We do not store your full bKash PIN or wallet credentials on our servers.
Nagad and Rocket payment records are retained in your account transaction history. You can review these records in the wallet section of your account. We share transaction details with the relevant processor solely to settle your request.
Bank Transfer details — account name and reference number — are held in your deposit record for reconciliation purposes. These are not shared beyond the processing bank and are accessible to you through your account statement page.
This policy covers the bk8com website and account environment — including your registration data, session activity, payment history and support communications. It does not extend to third-party websites you navigate to from our pages, or to payment provider apps like bKash and Nagad that operate under their own published privacy terms. Understanding these boundaries helps you know exactly who is responsible for each piece of your data.
All data generated when you log in, update account details or change security settings is covered by this policy. This includes login timestamps, device type and browser session identifiers collected to secure your account.
Deposit and withdrawal records via bKash, Nagad, Rocket and Bank Transfer are within scope. The data we hold covers the amount, method, reference and status — not your external wallet password or bank login.
Browsing activity within the bk8com lobby — pages visited, games opened, session duration — is collected via cookies and analytics tools. You can manage cookie preferences through the cookie settings shown on the site.
Links to external providers, payment apps or partner pages are outside our policy scope. Once you leave bk8com, the privacy terms of that destination apply. We are not responsible for data practices on sites we do not operate.
You have practical rights over the personal information bk8com holds about you. These are not abstract principles — they translate into specific steps you can take through your account or by contacting our support team directly. Start with the account settings page, where you can review the profile details we hold and update your contact information at any time. If you notice an error in your registered name, email address or linked mobile number — the one connected to your bKash or Rocket wallet — you can request a correction through the account verification section or by raising a support ticket. You can also ask us what personal data we hold on your account by submitting a data enquiry via live chat or email, and we will respond through the same channel. If you wish to close your account and request deletion of personal data, you can submit that request in writing to our support team. We will confirm receipt and outline the steps, including any retention obligations that apply under local record-keeping rules.
Open the account settings page to see the profile data, registered payment methods and transaction history we hold. You do not need to contact support for a basic account review — it is visible after login.
If your registered name, email or linked mobile number is wrong, use the account verification section to submit a correction. For changes tied to your bKash or Nagad wallet number, our team will confirm the update by the same contact method.
To ask what specific personal data we hold on your account, contact us via live chat or email. State clearly that you are making a data enquiry and include your registered account email so we can locate your record accurately.
A written closure and deletion request can be submitted to support. We will confirm which data can be deleted immediately and which must be retained for a period under applicable record-keeping obligations before full deletion.
If you have a question about how we use your data, need to raise a correction or want to submit a formal data enquiry, use the contact routes below. All routes are published on the bk8com website. We do not publish contact hours or response times we cannot verify, but we do confirm receipt of every data-related request through the same channel you use to send it.
The live chat widget is accessible from the bk8com website footer and from the account support page. Start a conversation, identify it as a privacy or data matter, and our team will handle it directly.
Send your data enquiry or correction request to the support email address published in the Contact Us section of the site. Include your registered email and a clear description of your request so we can locate your account record.
The Help section inside your account contains a support ticket form. Select the Data and Privacy category when submitting your request. This route keeps a written record of your enquiry and our response in one place.
Keeping your account data accurate and secure is an operational requirement for us, not a marketing claim. Here is how we handle the specific areas that affect your account most directly, from cookies in your browser session to the retention period on your payment records.
We use cookies to keep your session active, remember your language preference and understand how the lobby is navigated. You can review and adjust cookie categories through the cookie settings link in the site footer. Strictly necessary cookies cannot be switched off as they keep the login session running.
Your password is stored in hashed form — we cannot read it directly. If you believe your account has been accessed without your permission, change your password immediately from account settings and contact our support team via live chat or the email route published on the site.
We retain account and transaction data — including bKash, Nagad and Rocket payment records — for as long as your account is active and for a period after closure in line with applicable record-keeping obligations. After the retention period ends, data is deleted or anonymised.
When we make a material change to this policy, we post a notice on the site and update the revision date at the top of the policy page. Continuing to use the account after a notified change means you have seen the updated terms. You can request a summary of recent changes by contacting support.
These are the questions we receive most often about data, account privacy and your rights at bk8com. If your question is not listed here, reach us through the live chat or the email address in the Contact Us section of the site.
We collect your name, email address, mobile number and the account credentials you set. If you fund your account via bKash, Nagad or Rocket, the transaction reference and linked mobile number for that wallet are also recorded. We collect only what is needed to run your account.
We share data only where necessary — for example, passing a transaction reference to the bKash or Rocket processor to complete your deposit or withdrawal. We do not sell personal data. Any third party that receives your data as part of a transaction is bound by confidentiality obligations.
Log in and open account settings to see your profile details and transaction history. For a fuller data record, submit a written data enquiry via the live chat or the support email published on the Contact Us page. Include your registered email address so we can locate your account.
Yes. Submit a deletion request in writing to our support team. We will confirm which data can be deleted promptly and which must be kept for a period under applicable record-keeping rules. Once the retention obligation ends, your data is deleted or anonymised.
Transaction records tied to bKash, Nagad, Rocket or Bank Transfer are retained after account closure for the period required by applicable record-keeping obligations. After that period, they are deleted or anonymised. You can ask our support team for the specific retention timeline that applies to your account.
This policy applies to all accounts on the bk8com platform. However, access to our services and the specific obligations that apply depend on your local law and the eligible regions we serve. If you are accessing the platform from Bangladesh, check that local law permits use before registering.